Razor Sharp Fitness is seeking a dynamic individual to manage both of Razor Sharp Fitness locations' membership sales and member retention through corporate membership opportunities, prospecting, referrals, quality customer service, attentiveness to member and employee needs along with hiring/training Membership Sales Associates and Manager on Duty staff.
In addition, the Membership Sales Director is expected to integrate, connect and retain each prospect/new member that comes into the facility through the KickStart or Onboarding process, as well as related engagement activities. This position will also be expected to be involved in community events to improve Razor Sharp Fitness awareness and create opportunities with local business collaborations. You are accountable for reaching membership sales, KickStart completion, corporate membership, Passport completion, referral and retention goals on a monthly basis; conducting yourself in a professional manner; and ensuring that you and all employees are adhering to the uniform policy. This position is full time (40 hours), salaried; working hours will include early mornings and evenings on weekdays, as well as some weekend coverage.
Sales Associates' duties and responsibilities include:
Oversee all aspects of the membership sales process including: paperwork, SmartStart, tour, contract, KickStart, Passport, picture, converting member in database, thank-you card, referral, follow-up, etc.
Achieve monthly membership sales standards
Achieve 70% of new members completing KickStart standards
Achieve 60% of new members completing Passport
Put each new member through the on-boarding process, including: Facility Offerings, Facility Policies, KickStart Sign-up, and answering any other questions or needs.
Handles all terminating members.
Hire and train all Membership Sales Associates and Manager on Duty staff for membership sales duties/responsibilities in conjunction with satellite club manager for employees at Erie St. location.
Monitor and review KickStart spreadsheet so that it is continuously up to date and accurate while working in conjunction with the Fitness Services Coordinator and Fitness Director.
Collaborate with Erie Street club manager to create sales, referrals, corporate memberships and any other prospecting opportunities for both locations.
Monitor staff to ensure work flow efficiency for Membership Associates through daily, weekly and monthly goals and expectations.
Design opportunities to increase the traffic of guests/prospects into the facility and integrate them into Razor Sharp Fitness community through the on-boarding process.
Create outreach opportunities with local businesses to increase awareness of Razor Sharp Fitness, as well as sales opportunities for memberships, corporate wellness, personal training, sports performance and other club services, in collaboration with the Fitness Services Coordinator and Fitness Director.
Initiate community outreach by attending community/networking events (such as RAMAC, YPR, First Fridays, etc.) to build relationships.
Maintain a working knowledge of all aspects/offerings available to members at Razor Sharp Fitness facilities.
Be first person to help membership department with any tours or member/guest service needs.
Lead monthly departmental meetings with Membership Associates and Managers on Duty at both club locations. Also initiate weekly meetings with General Manager, Erie Street club manager, and Membership Associates/MODs.
Attend all quarterly All-Staff meetings.
Generate a monthly/yearly sales plan with special offers, promotion opportunities and lead generation.
Act as contact/sales person for Blue Line Lockers and Rental Lockers.
Complete monthly Excellence Sheets.
Run Payroll and Commission reports on a semi-monthly basis.
Update and stock all membership kits, corporate contact spreadsheet, corporate binder and contracts.
Email monthly invoices and print-offs for various members.
Oversee management, training and scheduling of front desk staff at Washington Avenue club.
Strong sales and customer service background
Outgoing, friendly and enthusiastic team player.
If you are interested in employment at Razor Sharp Fitness, please submit a resume and cover letter (please state the position you are seeking) by e-mail or hard copy to:
Jacob Thomas Razor Sharp Fitness 7300 Washington Ave. Racine, WI 53406